Cancellation and Refund
We at Firstfly Travel respect all the concerns our customers can have despite booking a ticket. We believe that our customers should have 100% satisfaction while they book with us and there could be any urgency to cancel your flight tickets under certain circumstances. This agreement states the grounds on which the traveler could cancel their flights and the eligibility criteria of getting a refund for the same. We offer to cancel the tickets without charging any cancellation fees if it is done within 24 hours of booking. However, if the customer decides to cancel the ticket after 24 hours of booking, the refund will solely be subjected to the airline policies. We do understand that there can be sudden changes in your plans due to some emergency, which may lead to cancellation of booking and refund of the amount paid at the time of booking. While we totally agree with your consumer rights towards Cancellation and Refund, we would also like to mention that there are certain factors including the process and sometimes it becomes impossible to process the refund even though we want to do the same. For more transparency we would suggest our customers to go through all the policies before making a booking with Firstflytravel.com.
Here are the details of eligibility to cancel your bookings made with Firstflytravel.com.
- Cancellation after 24 hours of booking is not viable for any kind of refund.
- We only allow cancellations that are made over phone call or email.
- We don’t guarantee any kind of refund after cancellation of your bookings, it solely depends on the refund policies of the concerned airlines.
- If you are not a "no show." No show refers to the situation where a passenger at the time of boarding is not present and provides no information regarding the same to the airline staff. In most scenarios, a "no show" booking is ineligible for any waiver from supplier with regard to refund processing.
We have made our Refund Policies customer friendly when it comes to cancellation of the bookings made on our website. The refunds are subject to airlines and hotel policies and we don’t guarantee any kind of refund on our end.
- The cancellations made within 24 hours of booking are only subjected to refund.
- We refund to the same account from where the booking is made, we cannot accept a different mode/ account to transfer the amount back in any case.
- It takes around 10-15 days to make refund to the original form of payment.
- It is possible that bank could take further more days to reflect the sum amount in your account.
- Sometimes, in special cases it can take up to 60-90 days to reflect the amount in your bank balance.
- We don’t refund the service charge, unless the cancellation is made within 24 hours of booking.