Kenya Airways has put forward clear and transparent Kenya Airways cancellation and refund policy as they have put forward their other business policies thus eliminating all the possibilities of future discrepancies that could make its customers suffer. Kenya Airways flight cancellation and refund policy variable depends upon the fare rules and types of tickets one has previously booked. Voluntary cancellation, on the part of the traveller, of Kenya Airways may attract penalties to be deducted from the original fare, whereas, involuntary cancellation from the airline side gives multiple choices to the passengers. As a ticket-provider of Kenya Airways, FirstFly Travels always go by Kenya Airways cancellation policy followed by the Kenya Airways Refund policy issued by the Airline itself.
According to Kenya Airways 24-hour Cancellation policy, passengers can cancel a flight booked on Kenya Airways within 24 hours of the purchase. Kenya Airways will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your Kenya Airways flight. The Kenya Airways have rights to change 24 hours cancellation policy at any time.
Cancel a Kenya Airways non-refundable ticket you will pay between $200-$500 depending on the distance of the flight, location, and type of fare. The rest of the fare will be given to you as an e-Credit for future use on a Kenya Airways flight.
The amount Kenya Airways has to pay in compensation for a delayed or cancelled flight depends on the distance of your trip. For journeys that are less than 1500 km, the air carrier is required to pay €250. If your flight covered a distance between 1500km and 3000 km, you are entitled to €400. Finally, for long-haul trips, exceeding 3500 km, your Kenya Airways compensation can reach up to €600.
Under Time to Think services issued by Kenya Airways, passengers can now book their flight and place the booking “on hold” for up to 21 days before they can make their payments.