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About Kenya Airways Cancellation And Refund Policy

Kenya Airways has put forward clear and transparent Kenya Airways cancellation and refund policy as they have put forward their other business policies thus eliminating all the possibilities of future discrepancies that could make its customers suffer. Kenya Airways flight cancellation and refund policy variable depends upon the fare rules and types of tickets one has previously booked. Voluntary cancellation, on the part of the traveller, of Kenya Airways may attract penalties to be deducted from the original fare, whereas, involuntary cancellation from the airline side gives multiple choices to the passengers. As a ticket-provider of Kenya Airways, First Fly Travel always go by Kenya Airways cancellation policy followed by the Kenya Airways Refund policy issued by the Airline itself.

A Quick Guide On Kenya Airways Cancellation & Refund Policy:

According to Kenya Airways 24-hour Cancellation policy, passengers can cancel a flight booked on Kenya Airways within 24 hours of the purchase. Kenya Airways will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your Kenya Airways flight. The Kenya Airways have rights to change 24 hours cancellation policy at any time.

Cancel a Kenya Airways non-refundable ticket you will pay between $200-$500 depending on the distance of the flight, location, and type of fare. The rest of the fare will be given to you as an e-Credit for future use on a Kenya Airways flight.

Steps to Cancel Your Kenya Airways Flight Booking:

  • Open the official website of Kenya Airways at www.kenyaairways.com and tap on the “login button” after entering all the credentials
  • It will redirect you to many options and links. Hit on the ‘Manage Kenya Airways Reservations’ link which is found in the ‘Flight’ header.
  • Tap on the ‘Kenya Airways Cancel Reservation’ link. After that, click on the ‘Manage Reservations.’ You will be redirected to a new page, which will provide you different options. Hit on the ‘Kenya Airways Cancel Reservation’ button.
  • On the next page, 3 boxes will pop up on your desktop’s screen, asking for details like your confirmation number, first name, and last name. After filling that, hit on the ‘Continue’ button.
  • You will have to enter the original name that you used during Kenya Airways flight ticket reservations.
  • To look over the refund status, visit ‘Travel Funds.’ It will help you whether or not the ticket is refundable. If it is ‘Refundable,’ you can check the box next to ‘Request a refund.’ If it says ‘Non-refundable,’ you will not get any amount back.
  • At the bottom of the Kenya Airways cancellation web page, you will see ‘Cancel My Reservation?’ option. Hit on the ‘Yes, Cancel’ button to cancel your Kenya Airways ticket reservation.

Kenya Airways Flight Delay and Cancellation Compensation Policy:

The amount Kenya Airways has to pay in compensation for a delayed or cancelled flight depends on the distance of your trip. For journeys that are less than 1500 km, the air carrier is required to pay €250. If your flight covered a distance between 1500km and 3000 km, you are entitled to €400. Finally, for long-haul trips, exceeding 3500 km, your Kenya Airways compensation can reach up to €600.

Kenya Airways Ticket Hold Policy:

Under Time to Think services issued by Kenya Airways, passengers can now book their flight and place the booking “on hold” for up to 21 days before they can make their payments.