United Airlines has put forward lucid and transparent flight cancellation and refund policy in line with its other business policies, thus eradicating the possibility of future discrepancies. United Airlines flights cancellation and refund policy variedly depends up on the fare rules and types of tickets. Voluntary cancellation, on the part of the traveler, of United flights may attract penalties to be deducted from the original fare, whereas, involuntary cancellation from airline side gives multiple choice to the passengers. As a ticket-provider of United Airlines, we, FirstFly Travels, always go by United Airlines booking and cancellation guidelines as cancellation and refund are controlled by the airline.
If you have refundable ticket which is a fully-flexible fare type, and want to cancel it, no cancellation fee will be deducted from the original fare. This type of ticket costs more, but gives assurance of full refund against uncertain cancellation. Generally it takes 7 business days to process the refund and 1-2 billing cycles to reflect the credit on your statement.
This type of ticket is generally restricted one and hardly returns any amount upon cancellation. However, you may get a credit of cancelled amount for future travel, which has to be rebooked within one year from the original date of issue. In case of unwanted situation like sudden death of travel companion or immediate family member, you may get waiver of cancellation fee but after produce of supportive documents.
Your ticket can be cancelled within 24 hours of the booking and no cancellation fee will be charged if any error is occurred in your booking. Under this policy you will get full refund and the refund amount will be processed in the original form of payment. Apart from cancellation, you can also change your booking within 24 hours without paying any change fee.
While you are making United Airlines flight booking, you can purchase travel insurance to protect your booking against uncertain cancellation. However, it is necessary for the insurer to cover the reasons of flight cancellation.
Sometime, due to several reasons United Airlines has to delay the scheduled flights or cancel them as a safety measures. Involuntary cancellations may take place due to operational reason or ATC (Air Traffic Control) or weather disruption. Most of the time weather plays major roles against flight delay or cancellation. You need to remember that in case of flight cancellation due to weather disruption, United Airlines does not provide any compensation but reassign alternative flights. If the flight is cancelled due to United’s fault, i.e. technical glitch, the airline will provide hotel stay and transportation expenses apart from giving new flights in the booking. In this case you can also request for refund which will be credited in the original form of payment. You will be eligible for refund if you are delayed by 2 hours or more and the original flight is cancelled.
United Airlines offers a unique feature to hold the booking for days till you make the payment later and confirm your purchase. This option of holding the reservation is facilitated by FareLock, which curbs the price of the ticket from going up and ensures that your flight is sold out. FareLock is available on United Airlines official website, the United App and with Customer Care Center. Under this policy you can hold the booking with a choice of either 3 days or 7 days till you confirm your purchase. It guarantees the fixed price of your itinerary during the hold period. To find the FareLock logo you need to check the fare of the flight you have selected and then you can buy it to hold your reservation for a preferred duration.